Complaints Process

 
 

At The Dash Health Hub, we take all feedback and concerns seriously, and we are committed to addressing them in accordance with our Complaints Mangement policies and procedures.

Our complaints process ensures that any issues you raise are handled respectfully, confidentially, and in accordance with our professional, legal, and ethical obligations.

Step 1: Informal Resolution

We encourage clients to first raise any concerns directly with their treating clinician. We aim to resolve issues quickly and collaboratively wherever possible.

Step 2: Formal Complaint

If your concern is not resolved informally, or you prefer not to discuss it with your clinician, you can make a formal complaint by contacting our team at: admin@thedashhub.com.au

Your complaint will be acknowledged within two business days.

Step 3: External Options

If you remain dissatisfied or prefer to speak with someone outside The Dash Hub, you may contact the relevant external body, such as:

  • Australian Health Practitioner Regulation Agency (AHPRA)

  • Health and Disability Services Complaints Office (HADSCO)

  • Ombudsman WA